- Youths interviewed by TODAY say they prefer texting to phone calls for both social and workplace communication
- They say this is because calls can be nerve-racking, and they also perceive texting to be clearer, among other reasons
- Gen Zers and millennials also share how they decide whether to text or call as well as when to use emojis and abbreviations
- Some parents and employers lament that the youths’ preference for texting can cause communication problems
- Sociologists also caution that certain social cues may get lost over text, but add that concerns over the negative effects of texting are overblown
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