Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced that its enhanced Stayntouch PMS Chain Functionality, Chain-Dashboard and Availability Screen have successfully completed their pilot program and are now fully deployed across several hotel groups; including Pacifica Hotels, the largest operator of boutique hotels on the Pacific Coast, and Adrift Hospitality, a Pacific Northwest collection of sustainable and socially-conscious boutique hotels.
Stayntouch enhanced its cloud PMS with a robust suite of multi-property capabilities to cater to the significant growth of independent chains in their portfolio. Brands in this segment possess a unique image and service philosophy, and own and operate extensive properties across multiple regions or countries. With Stayntouch’s newly enhanced Chain functionality, hotel groups and management companies are able to more seamlessly interact with their guests as a unified brand and intuitively manage multiple properties across their entire portfolio or subregion.
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Brandon Burtis, Corporate Director of Revenue Strategy at Pacifica Hotels commented, “Stayntouch’s new Multi-Property view has been a huge win for us. We’ve seen the enhanced value for our Sales Team almost immediately: The Multi-Property Availability Screen allows them to have a centralized view of all hotels and availability within our brand, which helps immensely when booking large groups, sometimes across multiple hotels. The Chain Dashboard also provides a birds-eye view of hotel occupancy at a glance, and increased flexibility around property groups allows us to easily create custom groups to manage different regions or hotel types.”
Kacia Lessnau, Chief Commercial Officer at Adrift Hospitality was also excited about the enhancements, commenting, “We pride ourselves on offering a guest experience that’s filled with warm and authentic service. That’s why it’s absolutely essential for us to build guest profiles on a chain-level basis. Stayntouch’s new Chain functionality keeps us up to date on a guest’s stay history, brand loyalty, and personal requests and preferences, even as they stay in different Adrift properties.”
Nicole Dehler, VP of Product at Stayntouch commented, “Independent boutique chains represent a unique segment in the hospitality market. They need a PMS that allows them to deliver on their own distinct brand identity and service philosophy, but can also help them maintain a consistent guest experience across the entire chain. Our new enhanced Chain Functionality takes the unburdened flexibility that our PMS is famous for and scales it up to the chain level, while our intuitive Chain Dashboard and Availability Screen allows hoteliers to manage their entire brand一or a section of it一at a glance. Instead of interacting with travelers as a series of independent properties, we now allow boutique chains to deliver exceptional service as a single unified brand.”
Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1100+ best-of-breed integrations. Our cloud-native PMS platform empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to industry-leading management companies such as Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, world-class boutique brands such as Village Hotels, Pacifica Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit www.stayntouch.com
Elliott Mest
MFC PR
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