In This Section 
The new and improved Utilities online service MyCPAU is here. The Utilities Department has migrated existing “My Utilities Account (MUA)” users to the new portal. MUA was retired on April 27, 2020.
Register Now
Our secure customer service website provides access to your account from the comforts of your own home. You can view financial and consumption information and take advantage of the following new services:
Sign in to MyCPAU
For additional information, call Utilities Customer Service for assistance or read our FAQ below.
Phone: (650) 329-2161
Email: UtilitiesCustomerService@cityofpaloalto.org
For customers that previously elected to set up a recurring payment (or automatic bank draft) using a checking account, these payments will continue without interruption. For customers who have recently opened a utility account with a new address, recurring payments do not transfer. Log in to enroll with the preferred payment method today.
Please contact Utilities Customer Service Billing to verify or update information on your utility account.
Customers will need to wait 1 hour before logging in again after 5 attempts. The password may be reset, or if further assistance is required, please contact Utilities Customer Service Billing.
Email notifications are automatically opted in. Please log on to update your notification preferences. If you are set up on paperless billing, an email will be sent regardless of notification preference.
We welcome your feedback on the new MyCPAU site. Please share your comments and recommendations with us based on your experience. Thank you for your input.
250 Hamilton Avenue
Palo Alto, CA 94301
General City Information
(650) 329-2100
City Service Feedback
Last updated on August 23, 2022