Eligible households can now apply online for the £150 Council Tax rebate provided by the government to help combat the rising cost of living.
Some low income households are eligible for a further £30.
We are now sending out text messages to remind residents to apply for these payments.
We have stopped making automatic payments of the £150 rebate to residents who pay their Council Tax via Direct Debit.
The quickest way to receive the £150 rebate payment is now via the online application process.
You should apply for this payment below.
For further support with your Council Tax, visit Council Tax and benefits services.
In order to apply you will need:
Choose one of the four options below that applies to you, and fill out the short online application form.
1. I live in a property which is Band A to D Council Tax, and do not receive any Council Tax reduction.
Fill in form one to claim your £150 payment
2. I live in a property which is Band A to D Council Tax, and I receive Council Tax reduction. I have not filled in form 1 to claim £150.
Fill in form one and two to claim your £180 payment
3. I live in a property which is Band A-D Council Tax, and I receive Council Tax Reduction. I have already filled in Form 1 and claimed £150.
Fill in form two to claim your additional £30 payment
4. I live in a property which is Band E to H Council Tax, and I receive Council Tax reduction.
Fill in form three to claim your £150 payment
If none of the above applies to you, we may still be able to help.
If any of the below are true for you, give us a call and we will see how we can support you:
Our lines are very busy at the moment, we apologise for the inconvenience.
Yes.
Go back to the online application form and use the same login details that you used to apply for the £150 Council Tax rebate.
Select the Council Tax Energy Discretionary Scheme that best describes your situation. See How do I access support for more information.
Double check whether you are eligible for the scheme that you are applying for and that you have not already received a payment in your bank account for the scheme.
You can also check to make sure you have the correct property reference number by entering your postcode on GOV.UK.Find your property and use the ‘Local authority reference number.’
You have received this email from one of our experts who is assessing your application.
Before they can approve your application, they need to check your bank details.
Click the link in the email to log back into the GrantApproval.co.uk website with the same email address you used to register.
You will be asked to upload a recent bank statement.
If you are having difficulty with this, call us on 0208 356 3111 (Monday to Friday 10am to 4pm) for advice on what to do next.
One of our staff can help you, call us on 0208 356 3111 (Monday to Friday 10am to 4pm) and we will be happy to help you.
You will get an email with a receipt of your application.
We will aim to make payment within 14 working days.
Council Tax reduction is a means-tested benefit that helps people on a low income with their council tax.
The amount of help you receive depends on:
For more information or to apply visit – Housing benefit and Council Tax reduction explained.
As these are separate funds your applications to both may be processed at different times.
You may receive these payments at different times as a £150 and a £30 payment, up to 14 days after each of them are separately approved.
When your application is approved you will receive a confirmation email from noreply@grantapproval.co.uk.
Once you receive this email it can take up to 14 days to receive your payment.
We are currently texting residents to remind them to claim their £150 or £180 cash payments.
We will need you to provide your sort code and account number when applying for this scheme.
These are the details we use to make payments, and money cannot be taken from your account using these details.
To approve your payment we might ask you to upload a copy of a recent bank statement to GrantApproval.co.uk.
This will help us to make sure that your payment is sent to the correct bank account.
These requests will come from: noreply@grantapproval.co.uk or 150counciltaxrebate.admin@hackney.gov.uk, after you have made an application.
If you are worried about a text message or call you receive, you can call us back on 0208 356 3111 and one of our friendly staff will be happy to help.
If you believe you have been a victim of fraud or identity theft, report it directly to Action Fraud or call 0300 123 2040.
If you are in need of additional financial support, you may also be entitled to:
For those with accessibility issues and/or struggling to complete the form alone, call us on 0208 356 3111 (Monday to Friday 10am to 4pm) and we will be happy to help you.
Do not call us about when you will receive your payment unless it has been more than 14 days since you received your confirmation email and you have not been paid.
To validate your bank account details, we will need to share relevant information with TransUnion. This is to ensure that your support payment is paid to the correct bank account.
For more information visit: TransUnion
We may use automated decision-making to determine if you are eligible to access funds.This means that a decision may be made by automated means.Your right under the DPA 2018 allows you to object to any automated-decision-making used in the process.If you do, there may be a delay in the processing of your application.
If you wish to request any changes to the way your data is used for the purposes of processing this application, including the withdrawal of consent, you can exercise your right under GDPR in writing the Council’s DPO.If you do withdraw your consent, we will not be able to continue payments to you.Your consent is necessary to establish your eligibility to automarise any payments made.
For more information on how we may handle your data, see our privacy statement.