Kajal | Sep 1, 2022 | Views 4568
Job Update: B.Tech Graduates Vacancy at NCR
NCR is hiring an experienced Customer Engineer, candidate will be working virtually for this job position. Position responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
The complete details of this job are as follows:-
The Ideal Candidate should be able to:
Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
Performs minor maintenance, repairs and component replacement at the module level
Assists in site preparation, including cable installation, staging and standard testing of equipment
Maintains parts inventory and related records
Provides status reports throughout a service
Diagnose problems – based on the information provided in the assigned call as well as working with the customer to determine all issues at the site
Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of:
Security procedures.
Service level agreement requirements.
Escalation procedures.
Tools and processes for completing machine repairs.
Organize and plan time effectively.
Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by the manager.
High School Diploma or Equivalent.
Formal vocational or technical certification.
Associate’s Degree preferred.
CompTIA, A+/N+ Certification preferred.
Experience Required: 2 years of related experience.
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