SINGAPORE – Singapore has become masks-optional in most settings but many customer-facing staff are still keeping theirs on.
Ten days after the rules here were relaxed, many who work in settings such as hair salons, childcare centres and supermarkets continue to have their masks on, though most businesses that The Straits Times spoke to said that they have not put in place any policy mandating this. Staff can make their own decisions, they said.
In a significant step towards living with Covid-19, the multi-ministry taskforce tackling Covid-19 announced a fortnight back that masks would not be required in most indoor settings from last Monday (Aug 29).
Masking up is now only mandatory in healthcare settings and on public transport. These comprise healthcare facilities, residential care homes, the indoor premises in hospitals and polyclinics.
Public transport commuters must keep their masks on when riding buses and trains and at indoor facilities such as the boarding areas at bus interchanges.
Staff from salon chain QBHouse told ST that they had received instructions to keep their masks on while cutting customers’ hair.
“Our management told us to keep our masks on for the time being, since we are dealing with so many customers on a daily basis.
“Anyway we work in an air-conditioned environment so its not uncomfortable and I’m quite used to wearing it already over the past two years,” she said, while declining to be identified.
At haarAttic hair salon, which has outlets at Keong Saik road and Boat Quay, staff are encouraged to wear masks, though it is not compulsory to do so.
Its managing director Chen Yii Wei said this comes after feedback from customers.
“We do this so that (staff) can protect both themselves and customers,” he said. “Most customers do feel more secure if the staff have their mask on. We see this as a new normal.. as protection is both ways.”
A similar policy is implemented at all Star Learners’ 42 childcare centres, according to the chain’s deputy head Audrey Chen.
“Even as mask-wearing is made optional, the majority of our teachers still prefer to mask up to lower the risks of transmission, if any, to the little ones they care for daily.
“As the nation moves to become more Covid-resilient, I believe all front facing staff will eventually not have to wear masks,” she said.
Ms Chen added that about three-quarters of the staff opt to keep their masks on and almost all are vaccinated, which gives the parents more peace of mind.
When ST visited the Fairprice outlet at Toa Payoh Central on Tuesday, most of the supermarket’s workers were masked up.
Responding to queries from ST, a spokesman from supermarket chain NTUC Fairprice said that: “FairPrice operates in compliance with the requirements set by the authorities.
“The wearing of masks is optional for both customers and staff in store, with the exception of staff involved in the preparation of food and drinks, such as promoters and counter service staff, as well as staff stationed at our outlets located in hospitals and medical centres.”
Some businesses that have made masks voluntary are leaning closer to the Government’s overall Covid-19 posture.
At another salon – Love Hair Singapore – staff have largely ditched their masks, as long as their customers are comfortable.
Love Hair Singapore director Toni Ovenden said: “The staff are aware it is their choice and so far, they all seem to be embracing being mask-free. Due to the nature of our business it is necessary to see peoples face shapes and connect with them personally and being able to see each other’s face is part of that.
“I feel as our clientele is predominantly international (and) most have already travelled and experienced a mask free life, we’re ready to embrace it and get on with their lives. However if anyone feels uncomfortable we are more than happy to put a mask on during their appointment.”
At the TimeZone gaming arcade in Vivocity shopping mall, many parents made use of the ongoing September school holidays to take a day out.
The crowd was split roughly down the middle in terms of those wearing masks and those who did not.
Despite the split, arcade manager Mr Jonny, 38, said he was fine going unmasked.
“Our management has said that they would be following whatever the government policy was, and since everyone is already vaccinated, I don’t think there’s much to worry about.
“We of course still have our scheduled cleaning and wipe-down operations but on the whole, I think you can see that many people are getting used to going around maskless now.”
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MCI (P) 031/10/2021, MCI (P) 032/10/2021. Published by SPH Media Limited, Co. Regn. No. 202120748H. Copyright © 2021 SPH Media Limited. All rights reserved.