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Two papers from the CMA’s Behavioural Hub discussing and summarising evidence on online choice architecture (OCA) and how it potentially causes harm.
PDF, 1.45 MB, 76 pages
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PDF, 3.48 MB, 261 pages
Read more in our blog: Online choice architecture – how do we end up making decisions we don’t want to make?
Online choice architecture (OCA) is the environment in which people act, including the presentation and placement of choices and the design of interfaces. An example of an OCA practice is how the ranking of options, for example search results, impacts consumer choices which may also impact competition between businesses.
As part of the OCA programme of work the CMA has published 2 papers on OCA. Both papers explore OCA practices and their potential harms for consumers and competition:
Both papers discuss the interactions between the use of OCA and algorithmic systems furthering the CMA’s discussion of this area in Algorithms: How they can reduce competition and harm consumers.
The CMA’s Behavioural Hub sits within the Data, Technology and Analytics (DaTA) Unit which also has functions covering data science and engineering, algorithmic systems insights and wider technology insights.
If you are interested in receiving updates on the CMA’s OCA programme of work including forthcoming events, please contact behavioural.hub@cma.gov.uk
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