Dozens of passengers slept on the floor of a hotel lobby after their flight was delayed 17 hours and the crew timed out, according to reports.
According to The Independent, which first reported the news, the delay affected nearly 200 passengers.
Tui had scheduled a flight to take off on Saturday evening around 9:55 p.m. from Rhodes, Greece, and fly to Bournemouth, England. However, the airline grounded the flight just after midnight because the outbound flight to Rhodes arrived late and the crew had reached the maximum number of working hours allowed.
“Due to a technical issue which needed repair delaying the aircraft’s outbound flight from Bournemouth to Rhodes, crew were unfortunately then outside of their regulated maximum working hours to operate the inbound flight,” Tui said. “Regrettably, we had to delay the flight overnight in Rhodes as a result.”
A source told Insider that Tui arranged for passengers to stay overnight in the lobby of the Rodos Palace, a five-star hotel a 20-minute drive from the airport, because there was limited hotel availability.
Tui said it provided passengers with “an alternative rest location, a contribution to cover accommodation if customers wished to source this themselves, welfare vouchers and a good will gesture.”
One family decided to remain in the airport overnight, the source said.
The airline offered passengers 180 euros, which is around $183, if they wanted to find their own accommodation for the night, which they could claim back afterwards, the source added. Passengers on the flight were entitled to 261 euros in compensation and Tui gave them holiday vouchers, according to the source.
The flight left Rhodes the following day at 2 p.m. local time and landed in Bournemouth at 5 p.m. local time, Tui said.
The incident comes as airlines struggle to handle a staff shortage on top of soaring summer-travel demand. Last month, more than 150 Qantas passengers also slept in an airport terminal because their flights were diverted and the crew had timed out.
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